When someone reports a conflict situation by email, it is very important to home in on the key areas and check for the following: Facts pretaining to the event, statements ( ones that have been quoted), the interpretations, the logic of the interpretations, and most inportant the deletions.

This is possible only through thorough inquiry. It is very important to keep in mind the sound principles that support effective Inquiry:

1. Search for Information
2. Verify the Information
3. Invite to ideas and attitudes different from my own
4. Continuously test the soundness of my thinking by comparing it with thoughts of others

Never take any statement for a given when people make statements, especially of others and what they said. Trust but verify.